from django.contrib import admin
from unfold.admin import ModelAdmin, TabularInline
from apps.tickets.models import Ticket, TicketMessage


class TicketMessageInline(TabularInline):
    model = TicketMessage
    extra = 1
    fields = ('sender', 'is_official_response', 'department_label', 'content', 'attachment', 'created_at')
    readonly_fields = ('created_at',)


@admin.register(Ticket)
class TicketAdmin(ModelAdmin):
    list_display = ('tracking_code', 'subject', 'category', 'priority', 'status', 'user', 'institution', 'satisfaction_rating', 'created_at')
    list_display_links = ('tracking_code', 'subject', 'user', 'institution')
    list_filter = ('status', 'priority', 'category', 'created_at')
    search_fields = ('tracking_code', 'subject', 'user__email', 'user__fullname', 'institution__name')
    readonly_fields = ('tracking_code', 'created_at', 'updated_at', 'closed_at')
    inlines = [TicketMessageInline]


@admin.register(TicketMessage)
class TicketMessageAdmin(ModelAdmin):
    list_display = ('ticket', 'sender', 'is_official_response', 'department_label', 'created_at')
    list_display_links = ('ticket', 'sender')
    list_filter = ('is_official_response', 'created_at')
    search_fields = ('ticket__tracking_code', 'content', 'sender__email', 'sender__fullname')
    readonly_fields = ('created_at',)